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Customer Service

How can I contact you?

Please refer to our Contact page.

Can you tell me about delivery, eg. cost and lead times?

Please refer to the Delivery page.

What are the benefits of creating an account?

A Room to Bloom account allows you to:

  • Access Special Offers
  • Express checkout - your shipping and billing information is pre-filled for you
  • View the status of your orders and know when they have been shipped
  • View the details of all your orders including what you have purchased
  • View and manage your billing and shipping addresses including contact numbers

To create an account, click here. If you have an existing account and want to login, click here.

I can't remember which email address l registered my account with.  Can you help?

Yes.  Simply send me an email with your first name, last name and billing address, and I will confirm the email address registered against your account.

I’ve forgotten my account password.  How can l change it? 

To reset your password click here, then click on the 'forgotten password link' and enter the email address you used to create your account.

An email will then be sent to you containing a secure website link which when clicked, will allow you to set a new password for your account.

How will l know the status of my order?

After you place an order, you will receive the following emails which provide the status of your order:

  • Order Confirmation/Invoice - recaps the details of your order and confirms the ship to address
  • Shipping Notification - lets you know your order is on its way and provides your parcel tracking number and website address to track it on

The best way to keep track of the status of your order is to create a Room to Bloom account which will display the current status of your order. You will be prompted to create an account from the order confirmation page, after placing your order.

Can a personal message be included with my order?

Every order arrives with a Room to Bloom signature gift card.  If you would like a handwritten message on the card, please include your message in the Gift Message/Special Instructions section of your Cart.

Can I have my order shipped directly to the gift recipient?

Yes, you can have your order shipped to any address in Australia (with the exception of Post Office Boxes), just make sure you include the correct shipping address when you checkout and be sure to include address details such as unit numbers where applicable.

I have just placed my order and entered an incorrect shipping address.  What should I do?

Please take care to enter the correct 'shipping address' when you checkout.  If you do submit your order with an incorrect shipping address, please email me immediately to advise the correct address.  I will readdress your parcel if it hasn't already been shipped, however if the parcel has already been shipped, I cannot recall it.  If a parcel comes back to me marked 'return to sender' or 'unclaimed’ a $25.00 re-shipping fee applies to resend your package.

My order has arrived and an item has been damaged?  What should I do?

I take extreme care when packing my products and all items are checked thoroughly before they are shipped to you.  However, if you do receive a faulty or damaged item please contact me within 7 days of receiving the product(s) for information on how to return them to me for either a replacement or refund.  For further details, please refer to our Returns Policy.